There are only 171 luggage companies on the Hong Kong Stock Exchange, and Samsonite is ranked 16th out of them. Samsonite requires that you use only an approved Samsonite service centre (Service Centre) for warranty repairs. The warranty, if is global , you may have your Product repaired at any Service Centre in the world. Repairs performed by anyone other than an Authorized Repair Agent will void this warranty. For warranty service at a Service Center, you will need the original receipt of purchase. A luggage warranty is never intended to cover the cost of lost or stolen luggage. All rights reserved. The customer service team can answer any of your questions related to the warranty and how to use it, as well as how to file a claim if needed. The Service Center will determine whether or not the problem is covered by Samsonite's warranty. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. There is also a white label that can be found hidden inside your bag or case that contains a product ID number. WebLuggage equipped with TSA locks is required for all customers travelling to the US, as using TSA locks allows your luggage to be unlocked and inspected by security authorities Please be aware that you will not be able to view the site and make use of all its functionalities if you continue to use Internet Explorer. Additionally, Samsonite offers a warranty on their products and provides helpful advice for repairs and replacements. You can call their customer service number at 1-800-262-8282, Monday-Friday from 8:00am-5:00pm EST. Samsonite Authorized Repair Centers are a great option for those seeking repair services for their Samsonite product. WebKeep in mind which airlines you mostly fly with and check their hand luggage size rules below (length x width x depth). House Nr *. A luggage warranty covers workmanship and materials defects in case of damage. Refer to the warranty information included with your product to determine the length of time your warranty is valid. Enter the product ID without spaces and press the check box. Review your luggages warranty to see if the damage is covered. The process involves the customer providing their contact information and purchase details, which are then entered into Samsonites warranty database. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travelers. United States: 1-800-262-8282 Save up to 30% on Weekly Deals Shop Now, FREE SHIPPING on Orders $99+ see details. It is beneficial to both the environment and the consumers. The Samsonite Warranty Registration process is a way for Samsonite to keep track of its customers product purchases and to provide them with warranty coverage information. All conditions, including manufacturing defects and accidents caused by abuse or misuse, are covered by the warranty. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. 2023 - Samsonite | If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Forgot your password? In conclusion, although Samsonite luggage does not have a lifetime warranty, it does have a very good warranty. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a product similar in value. Free Shipping Over $150 see details. You can call 1-800-265-4933 from 9 a.m. to 4 p.m. The Service Center will determine whether or not the problem is covered by Samsonite's warranty. It is important that Customers inspect their luggage after it has been handled by an airline company or any transit company. Sign Up for Email and get access to exclusive offers & the latest updates! Samsonite customer service is renowned for its excellent support. Any The company stands behind its products and will replace or repair any defective luggage. The warranty covers any defects in materials or workmanship. Copyright 2023 Samsonite IP Holdings S.AR.L. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. This warranty is global and you may have your Product repaired at any Service Center in the world. United States: 1-800-262-8282 Read and agree to the terms and conditions of the Samsonite warranty. . To do this, simply unscrew the wheel from the axle. Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your Samsonite offers both softshell and hardshell suitcases in a variety of sizes, styles, and colors. Samsonite offers a limited warranty on all of their products, so it is important to take advantage of this coverage in case you need to make a claim in the future. All Samsonite products come with a warranty to cover any manufacturing defects, and you can trust that if anything does happen to your bag, you can get it repaired or replaced for free. limited to, the cost of packaging, shipping and applicable taxes. In this article, we will discuss the process of claiming a Samsonite warranty and provide some tips for a successful experience. Improper or incorrectly performed maintenance or repairs void this warranty. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in Samsonite offers a comprehensive warranty registration process to protect your luggage from any manufacturing defects. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. Manufacturing specifications are subject to change without notice. WebOur Guarantee. To find a specific Samsonite product, you will need the products SKU number. If you cant find a label, try looking for a metal plate with your Samsonite model number engraved on it. The warranties described herein cover only manufacturing defects and do not cover any damage caused by misuse or unreasonable use, improper care, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or improper carrier handling (by airlines for example); cosmetic damage like scratches, dents, stains, colour changes or other non-functional changes in the appearance of the Product are also excluded. Phone number (required for parcel deliveries) *. Improper or incorrectly performed maintenance or repairs void this warranty. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order If you have recently purchased a Samsonite product and are wondering if you need to register it for warranty, the answer is yes. REACH addresses the production and use of chemical substances, and their potential impacts on both human health and the environment. Damage to the carrier, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period are all examples of issues covered under our warranty. We guarantee your satisfaction by offering free returns. , , SSL- . The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. Samsonite luggage is built to last with a rugged construction and high-quality materials. Please turn it on so that you can experience the full capabilities of this site. Samsonite, American Tourister, Canadian Tourister & Lipault. To contact them, dial a number, send an email, or visit their website. The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product. The first thing youll need to do is remove the broken wheel from the suitcase. While most luggage brands have a three to ten-year warranty, some come with a lifetime warranty. Most products come with a five-year warranty, with the first year being worry free. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. Any such damages are not covered by Samsonite's warranty, but we can provide you with the necessary documents or repair if needed. To locate the nearest Repair Centre, please click here. In the European Union you are entitled by law to remedies from the seller free of charge in the event of a lack of conformity of the Product and those remedies are not affected by this commercial guarantee. Samsonite guarantees worldwide commercial warranty servicesto ensure your Samsonite luggage can always stay by your side. Finally, keep a copy of your purchase receipt with you at all times. For warranty service at a Service Centre, you will need the duly completed warranty certificate or submit a claim to the transit company (which is insured against damaging your product) at the place of Inspect your Product immediately after handling by anyone other than you. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. Consequently, if a problem occurs with this If you have the original receipt or the original product box, you can also call the Samsonite customer service line to get more detailed information about your warranty. The warranty provided herein is limited to the value of the Product. Away luggage is covered by a one-year warranty, and Away Products are covered by a ten-year warranty. Pay for repairs if necessary. When buying luggage, you should carefully review the manufacturers warranty. Free Shipping Over $150 see details. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of ten years starting from the date this Product was purchased. Are you sure you want to remove the following product from the cart? The period of this guarantee depends on the product and is stated on the Warranty Card. WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. If the wheel is simply cracked, you may be able to glue it back together. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order spare parts and more. The warranty provided herein is limited to the value of the Product. | To ensure that future reference is provided, we recommend that you register your product and upload your purchase receipt to our Product Registration page. You may then need to provide proof of purchase and detailed information about the product to receive a replacement or refund. Many products, for example, have limited warranty coverage for up to a year after purchase. If it is, return the luggage to Samsonite for repair. 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samsonite luggage warranty registration